At Green Oasis Condiments, we are committed to providing high-quality food ingredients and products. Since our products include food powders and pastes, we follow specific return and refund conditions to maintain product quality and safety.
1. Return Eligibility
Returns may be accepted only in the following situations:
- The product received is damaged.
- The product received is incorrect or different from what was ordered.
- The package is damaged or tampered with at the time of delivery.
- The product has a manufacturing or quality issue.
For food safety reasons, we generally do not accept returns of products that have been opened, used, or partially consumed.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
- Photographs of the shipping label, if applicable
Our team will review the request and determine the appropriate resolution.
3. Non-Returnable Products
The following products are generally not eligible for return:
- Opened or used food products
- Products that have been partially consumed
- Products damaged after delivery due to improper handling or storage
- Products returned without prior approval
- Products where the issue is caused by incorrect storage or usage
4. Return Process
If your return request is approved, we will provide instructions for returning the product, if a physical return is required.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
5. Refunds
Once an approved return or refund request has been reviewed, we will process the applicable refund.
Refunds may be issued through the original payment method or another appropriate method, depending on the payment provider and circumstances.
The time required for the refund to appear in your account may vary depending on your bank or payment service provider.
6. Replacement
Where appropriate, Green Oasis Condiments may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.
Replacement availability may depend on product stock.
7. Shipping Charges
Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect product or delivering a damaged product.
8. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
If an order has already been processed, packed, or shipped, cancellation may not be possible. In such cases, the applicable return conditions will apply.
9. Refund Exceptions
Refunds may not be provided where:
- The product was damaged after delivery due to improper storage.
- The product was opened or consumed.
- The customer provided an incorrect delivery address.
- The customer refused or failed to accept the delivery without a valid reason.
- The request does not meet the conditions of this policy.
10. Contact Us
For return, replacement, or refund-related questions, please contact us:
Green Oasis Condiments
Phone: +91 6351 388 236
Email: info@greenoasis.co.in
We will review each request and work to provide a fair and appropriate resolution.