At Green Oasis Condiments, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.
1. Order Processing
Orders are processed after successful payment confirmation.
We aim to prepare and dispatch orders within 1–3 business days, subject to product availability and order verification.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
After dispatch, delivery time may vary depending on the delivery location and shipping partner.
Estimated delivery time is generally:
- Local/nearby locations: 2–5 business days
- Other locations within India: 3–7 business days
- Remote locations: Delivery may take additional time
These are estimated timelines and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery location
- Pincode
- Package weight and dimensions
- Shipping service selected
Applicable shipping charges will be displayed at checkout before the order is completed.
4. Shipping Partners
Orders may be delivered through third-party courier and logistics partners.
Once an order has been dispatched, customers may receive tracking information where available.
Delivery timelines and tracking updates are dependent on the respective shipping partner.
5. Tracking Your Order
Once your order is shipped, tracking details may be shared with you through the contact information provided during checkout.
You can use the tracking details to check the status of your shipment.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- Pincode
- Valid phone number
Green Oasis Condiments is not responsible for delivery failures or delays caused by incorrect or incomplete address information provided by the customer.
7. Delayed Deliveries
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Transportation disruptions
- Public holidays
- High shipping volumes
- Natural events
- Remote delivery locations
- Courier or logistics-related issues
We will make reasonable efforts to assist customers in tracking delayed shipments.
8. Failed Delivery
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the delivery partner, additional delivery attempts may be made according to the courier partner’s policies.
Additional shipping charges may apply in certain situations.
9. Damaged Packages
If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible.
We recommend taking clear photographs of the package and product before opening or disposing of the packaging.
For eligible cases, please refer to our Refund and Returns Policy.
10. International Shipping
International shipping availability may vary depending on the destination, product type, applicable regulations, and logistics availability.
Where international shipping is offered, additional shipping charges, customs duties, taxes, or other applicable fees may be the responsibility of the customer unless otherwise stated.
11. Contact Us
For questions regarding shipping or your order, please contact us:
Green Oasis Condiments
Phone: +91 6351 388 236
Email: info@greenoasis.co.in